Our heritage and experience, along with our dedicated focus on motoring enthusiasts has seen us constantly achieve high levels of customer satisfaction and industry leading loyalty. You will always have the comfort of knowing we are here to help you keep your car special.
The heritage brands include:
Lumley Special Vehicles is backed by Insurance Australia Group Ltd ABN 60 090 739 923 (IAG), Australasia’s leading insurance group.
At LSV we provide insurance for motoring enthusiasts. As enthusiasts ourselves, we believe in supporting motoring clubs and events of Australia.
Our dedicated team supports a range of events and activities held by motoring clubs throughout the year, taking great pleasure in meeting with fellow enthusiasts and customer’s alike.
If you are a member of a motoring club and are involved in organising your club’s events, then we would love to hear from you.
Contact us on 133 578 or via email at contactus@lumley.com.au.
We offer Comprehensive Insurance which covers you for loss or damage to your car as well as for damage you may cause to somebody else’s car or property for up to $30,000,000.
We also offer Third Party Property Damage Insurance, which protects you against claims for damage you may cause to another person’s car or property up to $30,000,000.
You can call us on 133 578, our operating hours are:
Sales & Service - Monday to Friday 8.30am – 5pm (AEST)
Claims - 24/7
Email:
contactus@lumley.com.au
By mail:
PO BOX 16042
COLLINS ST WEST VIC 8007
We only offer insurance to drivers 25 years of age or older.
Your car’s agreed value is the most we will pay if your vehicle is damaged or stolen.
The agreed value is set by LSV at the commencement of your policy and is based on the make and model of your car as well as the accessories and modifications that are fitted to the car, which we have agreed to cover.
The current agreed value is shown on your policy schedule and does not change during the period of cover.
If you would like to discuss the agreed value of your car further, please call us on 133 578.
If your car has been damaged, stolen or someone is claiming against you, please call us on 133 578 and let us take care of you and your car.
If your car has been stolen or maliciously damaged, it is important that you report the incident to the police immediately and obtain the report or event number.
If we elect to repair your car, you may choose your own licensed repairer. It’s your car, your choice.
We will also guarantee the workmanship and materials on all repairs authorised by us for the life of the vehicle.
If your car is 25 years old or more and we declare it a total loss, you may keep the salvage of your car at no extra cost to you.
For cars less than 25 years old, you may choose to purchase the salvage of your car at a fair and reasonable cost set by us.
Your feedback is very important to us, so if you are ever unhappy with our dealings, please let us know by calling us on 133 578.
We accept Visa or MasterCard.
For more details on how to pay, please call us on 133 578.
Learner drivers are covered under the policy so long as they drive under the instruction of a fully licensed driver alongside them.
Here’s how we can help you understand our insurance in your language
There are two ways to talk to us using an interpreting service.
Call us
When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.
Call us on 133 578 (8:30am–5pm AEST, Mon–Fri).
Contact Translating and Interpreting Services
Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.
Book an appointment with TIS, or call them on 131 450.
We can offer support if you need help making a payment to us
We’re here to support you. If you’re having trouble paying your insurance premiums, call 133 578 to talk to us about your situation. We’ll work out a plan with you, and we might be able to help by:
If you need help with other types of payments (like an excess for a claim), talk to your claims specialist about applying for financial assistance. We might be able to help by:
If an event causes you to be in urgent financial need, we’re here to support you. For example, we might be able to speed up our assessment to give you a decision on your claim. Talk to your claims specialist to discuss the support we can offer.
If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. To access this support, you can call or you can download the app. You’ll need to provide this code IAG4CUST.
To reach Sonder over the phone, call 1800 234 560 anytime 24/7. Or download their app, from the App store or Google Play.
To use this service, you need to have a current policy with us. Your partner, children, and other dependents can use this service, too.
Sonder is a separate company from LSV Insurance, and all your sessions are confidential. Your details aren’t passed on to us and it doesn’t affect your policies.
National Debt HelplineFor financial counselling, money management and budgeting
If you're affected by family and domestic violence, we're here to support you
Throughout Australia, people are experiencing family and domestic violence every day.
If you're in this situation, there are people you can talk to and services that can help. Call 000 if you or anyone in your family are in immediate danger.
Call 1800RESPECT anytime, 24/7 on 1800 737 732.
Find more information on the 1800RESPECT website.
Call Full Stop Australia anytime, 24/7 on 1800 385 578.
Find more information on the Full Stop Australia website.
We want to help you with your insurance, especially during difficult times.
Our teams are here to support you. We know it can be difficult to talk about what you're going through, so we always try to minimise the number of times you need to give us details.
To talk to us, call 133 578.
When you call, your privacy and safety are our top priority.
If you're affected by family and domestic violence, information you give us about your situation will be kept private (even if you have a joint policy).
We can talk to you about financial support if your situation is putting stress on your finances. If you need help making a payment to us, learn about our financial assistance above.
If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. Please speak to an LSV consultant who can provide details on how to access Sonder support by calling 133 578.
Sonder is a separate company from LSV Insurance, and all your sessions are confidential. Your details aren’t passed on to us and it doesn’t affect your policies.
We know our staff and partners can be affected by family and domestic violence, too. Our Employee Assistance Programs, as well as specialist teams and support services, help look after our teams.
We're committed to supporting you if you're experiencing family and domestic violence.
To learn more about our commitments to you, read the IAG family and domestic violence policy.
Effective as at 26 October 2023
"This website” means all webpages located on the www.lsvinsurance.com.au domain name.
This website is the website of Insurance Australia Limited, trading as Lumley Special Vehicles, and its related entities.
Your access and use of this website constitutes your agreement to these Terms of Use. These Terms of Use include terms that limit our liability for certain types of loss or damage and permit us to disclose your personal information to third parties (in accordance with the Privacy Statement). Your access and use of this website is governed by these Terms of Use and the Privacy Statement. By accessing and using this website you acknowledge and accept that you are bound by these Terms of Use and the Privacy Statement. If, after having read the same you do not accept them, you should log out from this website.
In addition to these Terms of Use, other conditions may apply to your use of this website, or to products and services offered via this website. As required, you will be bound by these additional terms.
We may update these Terms of Use on this website from time to time. If we do so, we will notify you in such manner as we consider reasonably appropriate, including by making the revised version available on this website. We will clearly state the date these Terms of Use were last changed. Please review these Terms of Use periodically for changes.
Links to third party websites
For your reference and convenience, this website may contain links to websites which are owned by third parties. As we cannot control third party websites, we are therefore not responsible for the content of any information on these linked sites. You are free to access these other sites, but you do so at your own risk.
Prior to disclosing your personal details on any linked site, we recommend that you peruse their Terms of Use and Privacy Statement as theirs may differ from ours.
Further, we are not liable for the content on third party websites or any loss or damage you may incur through your use of these websites.
Privacy
Any collection, use or disclosure of your personal information through the use of this website, or otherwise, is subject to our Privacy Statement.
Warranties
WE DO NOT GUARANTEE THAT THIS WEBSITE WILL BE FREE FROM VIRUSES, OR THAT ACCESS TO THIS WEBSITE WILL FUNCTION AS INTENDED OR BE UNINTERRUPTED. AS ELECTRONIC SERVICES ARE SUBJECT TO INTERRUPTION OR BREAKDOWN, ACCESS TO THIS WEBSITE IS OFFERED ON AN AS-AVAILABLE BASIS ONLY. SCHEDULED MAINTENANCE TYPICALLY OCCURS DURING OFF PEAK-TIMES TO MINIMISE DISRUPTION TO YOU. ALL TERMS IMPLIED BY LAW, EXCEPT THOSE THAT CAN BE LAWFULLY EXCLUDED, ARE EXCLUDED.
Liability
EXCEPT FOR ANY LIABILITY THAT CANNOT BE EXCLUDED BY LAW (IN WHICH CASE THAT LIABILITY IS LIMITED TO THE MINIMUM ALLOWABLE BY LAW), WE EXCLUDE LIABILITY (INCLUDING FOR NEGLIGENCE) FOR ANY LOSS OR DAMAGE SUFFERED OR INCURRED BY ANY PERSON ARISING DIRECTLY OR INDIRECTLY FROM:
Nothing in these Terms of Use restricts, excludes, modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law, including the Competition and Consumer Act 2010 (Cth) or the Australian Securities Investments Commission Act 2001 (Cth).
For the avoidance of doubt, this clause does not modify or otherwise affect our liability under any insurance policies we may enter into with you.
No unlawful or prohibited use
As a condition of your use of this website, you warrant that you will not use this website:
Obtaining an insurance quote
All personal information we collect from you online, either via this website or through email transmission, is personal information that you choose to submit to us in this manner. We do not collect personal information from you online without your knowledge.
This website relies on “cookies” to provide a number of services to you. Cookies are a standard for storing small pieces of data in a web browser. If your computer does not accept our cookies, you may not be able to make full use of this website. The cookies used by us are not used to track your browsing habits and we do not seek to identify any person browsing this website.
Any email transmission that is made via this website is secured using encryption techniques. We do not transmit your personal information by email externally unless you have consented to such transmission.
Australian residence only
The insurance products described in this website are available to Australian residents only.
The website and these Terms of Use are governed by and construed in accordance with the laws in force in the State of Victoria, Australia.
If any provision in these Terms of Use is found to be unlawful, void or unenforceable for any reason, then that provision shall be deemed severable from and shall not affect the validity and enforceability of the remaining provisions.
Copyright
We own copyright in the information contained in this website. Information may be printed or downloaded for personal use only. The information may not otherwise be reproduced and must not be distributed or transmitted to any other person or used in any way without our expressed approval.
Contact
If you have any questions relating to these Terms of Use, please contact us.